GL99 Privacy Policy — Our Commitment to Protecting Your Data

1Introduction

GL99 (https://gl99.pro) is an internationally licensed online gaming platform. This Privacy Policy explains what information GL99 collects from users, how that information is used, where it is stored, and the steps GL99 takes to protect user privacy.

By registering for or using GL99's platform, you agree to this Privacy Policy. Please read it carefully before registering. If you have any questions, contact our support team.

We believe transparency is the foundation of trust. That is why GL99's Privacy Policy is written in clear, straightforward language — no legal jargon, just a plain explanation of what we do with your data.

2What Information We Collect

GL99 collects only the information needed to deliver our services, maintain security, and meet legal obligations. Below is a detailed breakdown of the types of information we collect:

3Purpose of Data Collection

GL99 collects your information solely for specific, legitimate purposes. We never request more than what is necessary, and we use the data we collect only for the purposes listed below:

• To create and manage your account and to verify your identity (KYC).
• For processing deposits, withdrawals, and other financial transactions.
• For maintaining security measures to prevent money laundering and fraud.
• To provide customer support and resolve issues.
• To comply with legal and regulatory obligations.
• For managing responsible gaming monitoring and protection measures.
• To improve the platform and enhance the overall user experience.
• To send promotional offers and bonus-related information where applicable (with your consent).

4Data Storage & Security

GL99 follows industry-leading security standards to protect your personal information. Our servers are under continuous security monitoring, and regular third-party security audits are conducted.

• All data transmissions are secured with 256-bit TLS/SSL encryption.
• Sensitive data stored on servers is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available to secure access to your account.
• Access to data within GL99's internal systems is restricted exclusively to authorized personnel.
• In the event of any data breach, gl99 will notify affected users within 72 hours.
• Server infrastructure is housed in internationally certified data centers with 24/7 physical security.

5Data Sharing with Third Parties

GL99 does not sell your personal information to third parties. However, limited data may be shared with trusted partners in certain circumstances in order to deliver our services:

• Payment Processors: Required transaction details are shared with payment gateways including bKash, Nagad, and Rocket for the purpose of payment verification.
• Identity Verification Services: Approved third-party verification services are used as part of the KYC process.
• Law Enforcement: Information may be disclosed to the relevant authorities when required by a legal order or investigation.
• Licensing Authority: Necessary information is provided to regulatory authorities for routine audits and license renewals.
• Game Software Providers: Minimal data required for game operation is shared with game developers.

In all of the above cases, GL99 ensures that third-party partners adhere to GL99's privacy standards and use the data they receive solely for the specified purpose.

6Cookie Policy

The GL99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the platform.

• Essential Cookies: These are essential for maintaining login sessions and ensuring security — the site cannot function properly without them.
• Functional Cookies: Remembers your language preference, game settings, and other personalized configurations.
• Analytics Cookies: Used to identify which sections of the platform are most visited and to drive improvements.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may cause some site features to not function properly.

7Your Rights

As a GL99 user, you have the following rights over your own data. Contact our support team to exercise any of these rights.

8Minor Protection

GL99 is an adults-only platform. No one under the age of 18 is permitted to register, and GL99 does not knowingly collect any information from minors.

• Age is verified at registration, and KYC verification is mandatory in cases of suspicion.
• If a minor registers by mistake, all of their information is deleted immediately.
• A mechanism is in place to delete a child's data upon a parent's request.

9Data Retention Period

GL99 retains your data only for as long as necessary to provide our services and meet legal obligations. Even after an account is closed, certain information may be kept for a limited period for the reasons outlined below:

• Financial transaction records are typically retained for 5 years to meet legal requirements.
• KYC verification documents may be retained for 3 to 7 years in accordance with regulatory guidelines.
• Customer service records are deleted after 2 years, provided there is no pending or anticipated legal action.
• Once the above retention periods expire, all data is securely and permanently deleted.

10Privacy Policy Changes

GL99 reserves the right to update this Privacy Policy at any time. For significant changes, you will be notified in advance via your registered email or through a platform notification.

• The date of any changes will always be noted at the top of this page.
• You will have the option to close your account if you do not agree to the updated policy.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

11Contact

If you have any questions or complaints about our Privacy Policy, or would like to exercise your rights, please contact GL99's support team. We typically respond within 48 hours.