GL99 Terms and Conditions — Know Your Rights and Responsibilities

1General Terms & Conditions

GL99 is an internationally licensed online gaming platform serving users in Bangladesh and other countries. These Terms and Conditions constitute a legally binding agreement between GL99 and its users.

By accessing GL99 through the website, mobile app, or any other channel, you are considered to have accepted these Terms and Conditions. GL99 reserves the right to update these terms at any time, and continued use of the platform after any changes constitutes your acceptance of the revised terms.

GL99's Terms and Conditions are available in both Bengali and English. In the event of any discrepancy between the two versions, the English version shall prevail.

2Account Register

To open an account on GL99, you must register with accurate and complete information. Each person is allowed only one account. If multiple accounts are detected, all of them will be closed and any funds held may be forfeited.

• The name, address, and contact details provided at registration must be accurate and truthful.
• Keeping your account password confidential is solely your responsibility.
• Sharing or transferring your account to any other person is strictly prohibited.
• Any changes to your account details must be reported to GL99 Support promptly.
• Withdrawals may be restricted if KYC verification is not completed after registration.

3Age & Eligibility

GL99 is an adults-only platform. No one under the age of 18 is permitted to use GL99. This is not just a policy — it is a legal requirement.

• Providing a false date of birth during registration will result in permanent account suspension.
• GL99 may request age verification on any account deemed suspicious, at any time.
• Gl99 cannot be accessed from countries or regions where online gaming is prohibited by law.
• It is the user's own responsibility to comply with the laws of their country.

4Deposits & Withdrawals

GL99 supports deposits via bKash, Nagad, Rocket, and other Bangladeshi payment methods. Minimum and maximum limits vary by payment method — full details are available on the deposit page.

• Deposited funds are generally credited to your account instantly.
• Withdrawals may take between 24 and 72 hours to process.
• Withdrawals must be made using the same payment method used for the original deposit.
• Bonus balance cannot be withdrawn until the applicable wagering requirements have been met.
• In cases of unusual or suspicious transactions, GL99 reserves the right to hold payments pending investigation.
• For any deposit or withdrawal issues, contact our 24/7 live chat support.

5Bonuses & Promotions

GL99's bonuses and promotional offers are provided as additional benefits for users. Each bonus has its own terms and wagering requirements, which should be read carefully before activating any bonus.

• The welcome bonus is available once to newly registered members only.
• Bonus funds can be used to play games but cannot be withdrawn directly.
• Withdrawing your real balance before meeting the wagering requirement will result in the bonus being forfeited.
• Attempting to claim bonuses through multiple accounts will result in all accounts being closed.
• GL99 reserves the right to modify or cancel any bonus offer without prior notice.
• Bonus offers may vary by user and may not be available to all players at all times.

6Gaming Rules

All games on GL99 operate using RNG (Random Number Generator) technology, ensuring that every game outcome is completely random and unbiased. This RNG is regularly audited by an independent third-party organization.

• If your internet connection is lost during a game, the result of that round is saved on the server.
• Any complaints regarding game outcomes must be reported to support within 72 hours.
• If a technical error results in an incorrect winning amount, GL99 reserves the right to correct it.
• Using automated bots or software to play games is strictly prohibited.

7Prohibited Activities

The following activities are strictly prohibited on gl99. If any such activity is detected, the account will be permanently suspended and all remaining balance will be forfeited.

• Depositing through money laundering or funds from illegal sources.
• Abusing the bonus system or collecting bonuses through multiple accounts.
• Attempting to access or hack another user's account.
• Registering with false information or fraudulent verification.
• Intentionally exploiting any vulnerability or bug in the platform.
• Threatening or harassing other users or GL99 staff.

8Account Closure & Suspension

GL99 reserves the right to temporarily suspend or permanently close accounts in the following circumstances:

• Violation of terms and conditions.
• Failure to complete KYC verification or submission of false information.
• If an account has been inactive for an extended period (12 months or more).
• The user has submitted a self-exclusion request.
• Where required for legal or regulatory reasons.

Users may close their account at any time. In such cases, the remaining balance may be withdrawn, provided KYC verification has been completed.

9Responsible Gaming

GL99 believes in responsible gaming. We want our users to enjoy gaming as a source of entertainment, not a source of addiction. To support this, GL99 provides a range of tools:

• Option to set deposit limits.
• Session timer and automatic break features.
• Options for temporary or permanent self-exclusion.
• Access to gaming history review.

If you are experiencing a gaming problem, please reach out to GL99's support team or a mental health support service in Bangladesh. For more information, visit Responsible Gaming page.

10Privacy & Data Protection

GL99 treats the protection of users' personal data as a top priority. Information collected at registration is used solely for service delivery, verification, and legal purposes. User data is never sold to third parties.

• All data is protected with 256-bit SSL encryption.
• Information may be shared with regulatory authorities upon request.
• Users may request to view or delete their personal data.

See our full Privacy Policy Privacy Policy page.

11Dispute Resolution

If you have a dispute with GL99, contact our support team first via live chat or email. Most issues are resolved within 48 hours.

• Complaints must be submitted within 30 days of the incident.
• Users have the right to appeal GL99's decisions to the relevant licensing authority.
• In the event of a dispute, gl99's transaction logs and server records will be treated as the definitive source of truth.

12Terms & Conditions Amendment Policy

GL99 reserves the right to update these Terms and Conditions at any time. For significant changes, users will be notified at least 7 days in advance via their registered email or platform notification.

• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account and withdraw your remaining balance.
• The latest version of the terms and conditions will always be available on this page.